Refund Policy
Last updated: December 15, 2024
1. 7-Day Satisfaction Guarantee
We want you to feel confident in your purchase. If your interpretation isn’t what you expected, we will redo it or issue a refund within 7 days — no questions asked.
This applies to our one-time, personalised digital interpretations delivered immediately after purchase.
2. What We Will Do
Within 7 days of purchase, you can choose one of the following:
- Redo: We will regenerate your interpretation with a fresh pass
- Refund: We will return the full amount to your original payment method
3. How to Request a Refund or Redo
To request a redo or refund, please contact us within 7 days of your purchase with:
- Your email address used for the purchase
- Date of purchase or receipt
- Whether you want a redo or a refund
Send your request to: [email protected]
We don’t ask for a reason. If it didn’t meet expectations, we’ll fix it.
4. Refund Processing
If your refund request is approved:
- Refunds will be processed to your original payment method
- Please allow 5-10 business days for the refund to appear on your statement
- Processing time may vary depending on your bank or payment provider
5. Requests After 7 Days
Requests made after 7 days are not covered by the satisfaction guarantee. If something went wrong, please still contact us and we’ll do our best to help.
6. EU Consumer Rights
For customers in the European Union:
Under EU consumer protection law, you have a 14-day withdrawal period for digital purchases. However, by proceeding with your purchase and receiving immediate access to your personalised dream interpretation, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content has been delivered.
7. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first attempting to resolve the issue with us may result in additional fees and complications.
8. Our Commitment
We strive to provide valuable, thoughtful dream interpretations. If you are unsatisfied with your experience, please contact us. We value your feedback and want to make things right whenever possible.
9. Contact Us
For refund requests or questions about this policy, please contact:
Email: [email protected]
We aim to respond to all inquiries within 48 hours.